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var(--border);background:var(--surface);min-height:26px;color:var(--muted);white-space:nowrap;text-overflow:ellipsis;border-radius:999px;align-items:center;max-width:100%;padding:3px 9px;font-size:12px;font-weight:800;display:inline-flex;overflow:hidden}.attendant-load-chip.ok{color:#007060;background:#ecfffb;border-color:#9ad8ce}.attendant-load-chip.warn{color:#8a5b00;background:#fff8e8;border-color:#f2cf85}.attendant-load-chip.danger{color:#b42318;background:#fff0ee;border-color:#f2aaa1}.attendant-load-chip.selected{box-shadow:0 0 0 2px #0f766e2e}.attendant-sla-flag{color:#b42318;background:#fff0ee;border:1px solid #f2aaa1;border-radius:999px;margin-left:6px;padding:1px 6px;font-size:10px;font-weight:900;line-height:1.1}.internal-note-form{gap:8px;display:grid}.internal-note-form textarea{resize:vertical;border:1px solid var(--border);border-radius:8px;outline:none;width:100%;min-height:74px;padding:10px 12px}.internal-note-form textarea:focus{border-color:var(--brand-primary);box-shadow:0 0 0 3px #0f766e1f}.internal-note-form .mini-button{justify-self:start}.audit-strip{border:1px solid var(--border);background:var(--surface);min-height:42px;color:var(--muted);border-radius:8px;align-items:center;gap:10px;padding:0 12px;font-size:13px;font-weight:800;display:flex;overflow:hidden}.audit-strip span{text-overflow:ellipsis;white-space:nowrap;min-width:0;overflow:hidden}.dialog-backdrop{z-index:20;background:#10182073;place-items:center;padding:18px;display:grid;position:fixed;inset:0}.dialog{background:var(--surface);width:min(460px,100%);box-shadow:var(--shadow);border:1px solid var(--border);border-radius:8px}.dialog--whatsapp-start{background:linear-gradient(#fffdf9,#fff8ef);border:1px solid #eadcc9;border-radius:22px;width:min(560px,100%);overflow:hidden;box-shadow:0 28px 60px #481c142e}.dialog header{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;gap:12px;min-height:58px;padding:12px 14px;display:flex}.dialog--whatsapp-start header{background:linear-gradient(#fffffffa,#fff9eff5);border-bottom:1px solid #eedfcd;align-items:flex-start;padding:18px 20px 16px}.dialog-title-block{gap:4px;min-width:0;display:grid}.dialog-eyebrow{color:#8a172b;letter-spacing:.12em;text-transform:uppercase;font-size:11px;font-weight:900}.dialog-title-block h2{color:#5d1624;font-family:Georgia,Times New Roman,serif;font-size:18px;font-weight:900}.dialog-title-block p{color:#856d70;margin:0;font-size:13px;line-height:1.45}.dialog-form{gap:12px;padding:14px;display:grid}.dialog--whatsapp-start .dialog-form{gap:14px;padding:18px 20px 20px}.dialog-form label{color:var(--muted);gap:6px;font-size:13px;font-weight:800;display:grid}.dialog--whatsapp-start .dialog-form label{color:#745e61;letter-spacing:.03em;font-size:12px;font-weight:900}.dialog-alert{background:#fffbeb;border:1px solid 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var(--border);background:var(--surface);border-radius:8px;gap:6px;padding:12px;display:grid}.dashboard-metric-card p{color:var(--muted);text-transform:uppercase;margin:0;font-size:12px;font-weight:800}.dashboard-metric-card strong{font-size:28px;line-height:1}.dashboard-metric-card .mini-button{justify-self:start}.dashboard-meta-row{border:1px solid var(--border);background:var(--surface-muted);border-radius:8px;flex-wrap:wrap;align-items:center;gap:14px;min-height:40px;padding:8px 12px;display:flex}.dashboard-meta-row span{color:var(--muted);align-items:center;gap:6px;font-size:12px;font-weight:800;display:inline-flex}.dashboard-history-card{border:1px solid var(--border);background:var(--surface);border-radius:8px;gap:10px;padding:12px;display:grid}.dashboard-history-card h3{align-items:center;gap:7px;margin:0;font-size:14px;display:inline-flex}.dashboard-history-list{gap:6px;display:grid}.dashboard-history-row{border:1px solid var(--border);border-radius:8px;gap:3px;padding:7px 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